Privacy policy

PRIVACY POLICY

Last updated: October 2, 2026

OVERVIEW

Sippyo respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Sippyo (“we”, “us” or “our”) collects, uses, discloses and protects personal information when you visit www.sippyo.com, place an order, contact us, use our customer support channels, or otherwise interact with our website and services (collectively, the “Services”).

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our Services.

By using the Services, you acknowledge that you have read this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

Depending on how you interact with Sippyo, we may collect or process the following categories of personal information:

• Contact information, such as your name, email address, phone number, billing address and shipping address.

• Order and transaction information, such as products purchased, order history, returns, refunds and order status.

• Payment information. Payments are processed by Shopify and/or third-party payment providers. We generally do not directly store complete payment card details.

• Account information, if you create a customer account.

• Communications you send to us, including customer service emails and WhatsApp messages.

• Device and technical information, such as your IP address, browser type, device information and network information.

• Usage information, including how you interact with our website, pages viewed and actions taken.

• Marketing preferences, where you choose to receive marketing communications from us.

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

• Directly from you when you place an order, contact us, create an account or otherwise provide information to us.

• Automatically when you use our website, including through cookies and similar technologies.

• From Shopify and service providers that help us operate our store.

• From payment, fulfillment, shipping, analytics, marketing and other service providers where necessary to provide the Services.

HOW WE USE YOUR PERSONAL INFORMATION

We may use personal information to:

• Process and fulfill orders.

• Process payments, refunds and returns.

• Arrange shipping and delivery.

• Provide order updates and customer support.

• Respond to questions and support requests.

• Maintain and improve our website and customer experience.

• Detect and prevent fraud, misuse and security incidents.

• Comply with legal and regulatory requirements.

• Send marketing or promotional communications where permitted and where you have provided any consent required by applicable law.

You may unsubscribe from promotional emails at any time using the unsubscribe link contained in our emails.

COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage, improve performance and, where enabled and permitted, support advertising and marketing.

Some cookies are necessary for the website and checkout to function.

Other cookies may be optional depending on your location and applicable law.

Where required, you may be given options to manage your cookie preferences.

HOW WE SHARE PERSONAL INFORMATION

We may share personal information with service providers where reasonably necessary to operate Sippyo and provide the Services, including:

• Shopify.

• Payment processors.

• Shipping, logistics and fulfillment providers.

• Customer support providers.

• Cloud hosting and technology providers.

• Analytics providers.

• Marketing and advertising providers, where applicable.

• Professional advisers and authorities where required by law.

We do not sell your personal information for money.

We may also disclose information where required to comply with applicable law, enforce our policies, prevent fraud or protect our legal rights.

RELATIONSHIP WITH SHOPIFY

Our store is hosted by Shopify.

Shopify processes certain personal information in connection with your access to and use of our store and the services Shopify provides to us.

You can learn more about Shopify’s privacy practices at:

https://www.shopify.com/legal/privacy/app-users

You may also review Shopify’s privacy portal at:

https://privacy.shopify.com/

THIRD-PARTY SERVICES AND LINKS

Our Services may contain links to websites, applications or services operated by third parties.

Third-party services are governed by their own privacy practices and policies.

Sippyo is not responsible for the privacy or security practices of third parties that we do not control.

CHILDREN'S PRIVACY

The Services are not intended for children.

We do not knowingly collect personal information from children below the age at which they may legally provide such information under applicable law.

If you believe a child has provided personal information to us without appropriate authorization, please contact us at support@sippyo.com.

SECURITY

We use reasonable administrative, technical and organizational measures designed to protect personal information.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Please do not send sensitive payment information or passwords to us through email or WhatsApp.

DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Fulfill orders and provide customer support.

• Maintain business and transaction records.

• Meet legal, accounting and regulatory requirements.

• Resolve disputes.

• Prevent fraud and enforce our agreements.

Retention periods may vary depending on the type of information and applicable legal requirements.

YOUR PRIVACY RIGHTS

Depending on where you live and the laws that apply to you, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where legally permitted.

• Request restriction or cessation of certain processing where applicable.

• Request a copy of certain personal information.

• Withdraw consent where processing is based on consent.

• Object to or opt out of certain marketing communications.

These rights may be subject to exceptions or limitations under applicable law.

To exercise a privacy right, contact us at support@sippyo.com.

We may need to verify your identity before completing a request.

UNITED ARAB EMIRATES USERS

If you are located in the United Arab Emirates, your personal information may be protected by applicable UAE data protection laws, including Federal Decree-Law No. 45 of 2021 concerning the Protection of Personal Data.

Where applicable, you may have rights relating to access, correction, deletion and restriction or cessation of certain processing.

We process and transfer personal information in accordance with applicable legal requirements.

SAUDI ARABIA USERS

If you are located in Saudi Arabia, your personal information may be protected by the Saudi Personal Data Protection Law and its implementing regulations.

Where applicable, you may have rights regarding your personal information, including rights to information, access, correction and destruction or other rights provided by applicable law.

Where personal information is transferred outside Saudi Arabia, we take reasonable steps to ensure that such transfers are handled in accordance with applicable legal requirements.

INTERNATIONAL DATA TRANSFERS

Sippyo, Shopify and our service providers may process, store or transfer personal information in countries outside the country where you live.

For example, information necessary to process orders, operate our website, provide customer support or fulfill purchases may be processed by service providers located in other countries.

Where applicable law imposes requirements on international transfers of personal information, we will take reasonable steps to use appropriate safeguards or other lawful transfer mechanisms.

We seek to limit transferred personal information to what is reasonably necessary for the relevant purpose.

MARKETING COMMUNICATIONS

Where permitted by applicable law, we may send promotional communications about Sippyo products and offers.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in an email.

Opting out of marketing does not prevent us from sending transactional communications relating to your orders, payments, shipping, account or customer support.

WHATSAPP COMMUNICATIONS

If you choose to contact Sippyo through WhatsApp, your communications may be processed through WhatsApp and its service providers.

Your use of WhatsApp is also subject to WhatsApp’s own terms and privacy practices.

Please do not send payment card details, passwords or other highly sensitive information through WhatsApp.

COMPLAINTS

If you have questions or concerns about how we process your personal information, please contact us first at:

support@sippyo.com

Depending on where you live, you may also have the right to submit a complaint to the applicable privacy or data protection authority.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices or legal requirements.

When we update this Privacy Policy, we will update the “Last updated” date at the top of this page.

Where required by law, we will provide additional notice of material changes.

CONTACT US

For questions about this Privacy Policy or to exercise your privacy rights, please contact:

Sippyo

Email:
support@sippyo.com

WhatsApp:
Chat with us on WhatsApp

Website:
www.sippyo.com