Refund policy
Return & Refund Policy
Last updated: October 1, 2026
14-Day Returns
We want you to feel confident ordering from Sippyo.
You may request a return within 14 days of receiving your order.
To be eligible for a change-of-mind return, the product must be unused, clean, complete, and returned with its original packaging, accessories, manuals, and included items.
To start a return, please contact us at support@sippyo.com with your order number and reason for return.
Please do not send any product back before receiving return instructions from us.
Used Products & Hygiene
Because Sippyo products are designed to hold and dispense drinking water for pets, products that have been used are not eligible for change-of-mind returns for hygiene reasons.
Opened or used filters, filter sponges, and other consumable items are also not eligible for change-of-mind returns.
This does not affect your rights if the product is defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer protection laws.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us at support@sippyo.com as soon as possible.
Please include your order number and, where possible, photos or videos showing the issue.
If the issue is confirmed, Sippyo will provide an appropriate solution, which may include replacement, repair, or refund, depending on the circumstances.
For confirmed damaged, defective, or incorrectly supplied products, Sippyo will cover reasonable return shipping costs where a return is required.
Change-of-Mind Return Shipping
For returns that are not caused by a product defect, damage, or fulfillment error, return shipping costs are the responsibility of the customer.
Original shipping charges, duties, taxes, or import fees collected by third parties may not be refundable.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow up to 10 business days for an approved refund to be processed. Your bank or payment provider may require additional time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved, please contact us at support@sippyo.com.
Order Cancellations
If you need to cancel an order, please contact us at support@sippyo.com as soon as possible.
We will try to accommodate cancellation requests before an order has been processed or shipped. Once an order has shipped, it may need to be handled as a return.
Exchanges
If you need a different product or variant, please contact us first.
Where an exchange is available, we will provide instructions based on your order and location.
Contact Us
For any return, refund, or order-related questions, please contact:
Nothing in this policy limits any rights you may have under applicable consumer protection laws.